Goldsbet ABOUT FAQ
Deposit
How do I register using UPI or Paytm? During registration, select UPI or Paytm, enter payment details, and complete your first deposit to activate.
Are there deposit bonuses? Yes, 37% up to â‚ą5,777 on first deposit + â‚ą21 welcome. Activate in "Bonuses" after funding.
Download App
Is the app download free? Yes, completely free. No hidden fees—get ₹21 welcome bonus upon installation.
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Android—retry or contact support.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Each Bonus
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
How do I use promo codes for bonuses? Enter code (e.g., "BONUS21") during deposit. Instant activation—claim now!
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
Games
What are wild symbols in Slots? Substitute for other symbols to create wins—unlock more paylines!
Can I pause a game mid-session? Yes, save progress and resume anytime—your bets and wins are secure.
Login & Register
What if I use VPN during registration? Avoid VPNs to prevent IP blocks. Use home network for seamless signup.
What if I close the browser mid-registration? Progress saves via OTP. Reopen and resume—no need to start over.
How do I add a referral code during registration? Paste in the "Promo Code" field before submitting. Earn extra â‚ą50 bonus instantly!
Can I register during app updates? Yes, web version works seamlessly. Download the latest app post-registration for full features.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
Is email support secure for sharing personal details? Yes, platforms use SSL encryption. Only share sensitive info via official support channels.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
Can support help recover funds from a wrong bet? If the bet is unsettled, support may assist with cash-out options; settled bets cannot be reversed.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
What should I do if I forget my password? Click “Forgot Password” on the login page, enter your email, and follow the reset link.
Withdraw
How long does withdrawal take? UPI/IMPS: 15 minutes to 24 hours; NetBanking: up to 2 days. Faster for verified accounts.
How long does it take to withdraw my winnings? Withdrawals are instant to 24 hours after KYC verification, depending on the method.
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